Collecting ticket reservations and changing flights : Flixabay

Things yang Can Be Requested Through AirAsia Online Call Center

As of August 2020, Air Asia has replaced Call Center AirAsia to  make it easier through online live chat services. Now, if you want to contact the airline,  you can no longer use the call center number that used to be active already via live chat.

The live chat service provided by Air Asia bears the name AVA representing AirAsia Virtual Allstar. Where ava’s live chat system is driven by artificial intelligence (AI) so it can serve customers accurately and conveniently, and can be accessed at any time.

AVA is literally a virtual assistant for Air Asia that has the task of serving all questions, even customer complaints automatically and online. The service itself can be accessed either through the official address of the AirAsia Site, via Facebook Messenger or WhatsApp application.

In this service, you will not be in direct contact with officers such as using AirAsia call centers  but you are  connected to a computer or are called a chatbot. The chat content is automatically sent to you. Here are some things you can go through this live chat service.

Collecting ticket reservations and changing flights

One of the things you can  do using the AVA live chat service is to book a plane ticket. If you used to order directly or by phone, today you can order it only through this all-online service, which will later be sent via email address.

The way to book tickets is very easy. The first step is to press the icon that says “book a flight” to book a flight ticket. Then, find this button in the main menu of the official Air Asia website. When you press the order button, you will be given a few questions.

As a virtual assistant from the airline, AVA will ask you a few questions related to the flight of your ordered aircraft. In the process, you need  to answer all the questions from the chatbot and follow the following steps. This process is almost similar to the ordering process when using a manual AirAsia call center.

After completing the answer to these questions, AVA will direct you to the next page that contains additional content. This includes adding luggage, choosing seats on the plane and ordering various types of food and drinks. After that, fill in your name in  the specified field, and then make a payment.

The process of booking tickets online without manually passing through the AirAsia call center has been completed. Now, you just have to wait for the ticket to be sent to your email address. During the pre-flight period, you can also  check the flight status of the aircraft and make changes regarding the reservation made.

Check out Air Asia Promo using  this service

Not only do you book flight tickets and make it easier to make various changes, this AVA online service system can also be used to get information related to various promotions offered by Air Asia. Of course  you want to know, don’t you  ?

In this AirAsia live  chat call center system you can simply type the words “promo fare” or “promo” in the chat room with AVA. Next , you will receive a response from chatbot sair Asia. The answer that will be received is not a list of airline promotions offered, but in the form of advice.

As a virtual assistant, AVA live chat will provide assistance by offering tips on how to find promotions on the officialwebsite of this Ai r Asia airline. AVA will instruct you to  click on the section that says “Promo Radar” to find out the different promotions offered by Air Asia and other airlines.

One of the promotions offered by Air Asia is to provide benefits for its customers who join Air Asia BIG and pay using Air Asia BIGPay. There are a few other discounts or benefits that you can enjoy.   You just have to try the information from the AVA.

Don’t worry about getting your money back, because AVA can help

In processing air travel, of course, you sometimes encounter various obstacles and problems in the booking process. For example, you can cancel a flight schedule booked at any time for specific reasons or a rescheduled trip, even the process of accidentally booking a double flight ticket.

There may also be errors   in the payment process,  e.g. Of course, this will be very harmful if you do not make a refund or refund that you  have already given to Air Asia.

However, take it easy. Because, through  the AirAsia call center system  that has been changed to be all online and automatically, you can take care of it quickly and easily.   You just need to use the live chat service, more precisely AVA as a virtual assistant for you and replace the call center.

As usual, you’re opening a chat room with AVA. In the main menu , you can select the “refund” section and then proceed to the next process, namely “refund request”. After that,  you can choose what type of return you need, such as a return.

After the  process, you  need  to specify the PNR code that you can find on the flight plan. Then follow the following steps and prepare for a request for an attachment to some important documents. Even without  a manual AirAsia call center  , all your work can still be optimally done by Air Asia.

Share your complaint  via Live Chat

Every service provided, of course, there are parties who feel that they are not optimal. Therefore, every company certainly always opens up the opportunity for customers to submit their complaints as a form of criticism and correction for future improvements. Therefore, Air Asia also provides the ability to file complaints through this live chat service.

Even without going through the AirAsia call center, customers can still submit a variety of complaints  and your entry  flexibly to AirAsia. The filing phase of complaints is not too complicated. As always, you can live chatting with AVA and tell about your complaints.

Filing this complaint is quite different. You will be given a separate link address to accommodate your complaint or complaint. Previously , you had to type “feedback” or  “feedback” in the chat room with AVA, and then type in “complaints.”

Then follow the following steps, and if you received a special feedback link, the buyer can immediately fill it out and convey what the customer’s complaint is. When you’re done, click Send and wait for the airline to send you a reply email. Isn’t it easy to complain online?

As a trusted airline, Air Asia always strives to provide the best service without restrictions for its customers. For this reason, this live chat service is there to make it easier for you to interact with the airline. Even without airasia call center  , you will still feel maximum convenience.

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