Live Chat Features for Taxes : Website1

24-Hour Tax Call Center Use Tax Live Chat

All the conveniences due to technological advances have now touched all layers of the order of human life, including in the field of taxation. The 24-hour tax call center uses the tax live chat, now here to help taxpayers deal with complaints and consultations.

The tax call centre service in Indonesia is also known as Kring Pajak. Kring Pajak has been proven to increase the openness of the DGT in providing taxation information to the wider community.

This form of service has also won a lot of public trust and is always invoked when they have several questions about taxes. Nor do they feel worried about the information they obtain or the personal information provided.

This is because Kring Pajak is an official service under the aegis of the Information and Complaints Services Office (KLIP) of the Directorate General of Taxation. Therefore, judging by all aspects of this service, there is no need to question its validity.  You can freely discuss your taxation issues with the service officer.

It can raise a variety  of topics and problems, from various types of taxes to illegal levies. The officer provides answers and solutions to your tax problems. In addition, Kring Pajak also serves your tax calculations accurately and accurately.

In fact, this service can help your tax administration process. Plus the 24-hour tax call center using tax live chat can be accessed by anyone, it will obviously make it easier for all tax issues in Indonesia.

Live Chat Features for Taxes

One of the menus provided by Kring Pajak is the live chat feature. This live chat feature is a breakthrough made by the DGT and has given a great innovation effect. Because, this feature is very helpful for the community to submit all complaints easily.

Unlike the complaint website that takes a long time to respond to messages from the public, this live chat feature can respond immediately on the spot.   The point is, you can send all the complaints and questions through this feature and get an answer directly from the official who is online.

The retaliatory time for your complaints and questions won’t be long, because the live chat feature uses real-time technology like the feature that sends messages on social media.   The presence of this feature is certainly very useful for urgent communication between customers and officials.



Because when the problem is urgent, customers will not be able to wait. With the existence of a 24-hour tax call center using this tax live chat , it also makes taxpayers reluctant to pay this mandatory levy without having to bother the queue.

The tax live chat feature itself is actually inspired by similar features provided by new companies and large websites. The graphic design that is eye-wateringly comfortable and its ease of use make this feature the main choice compared to other types of services.

How to Use the Live Chat Tax Feature

Using the tax live chat feature is very easy and can be used by anyone.  You can take advantage of this feature to inquire about tax regulations, paja k rates, and other complaints.  The following is step by step how to use the live chat feature:

  1. Wire-Websajt wall

The first step to  make in order to access the 24-hour tax call center using the tax live chat is to open the website pajak.go.i d.  You can click on the box.

  1. Ikkuntattja lil Kring Tax Numru whatsapp

During the COVID-19 pandemic, all tax services have been disrupted.  This is because all direct services in the tax office are very limited, and even closed due to health protocol policies.

Although there is already a Kring Pajak service through call centers, online websites, and live chat, all these features are not able to accommodate all the tax needs of the Indonesian people. Asa solution, DGT launched the Kring Pajak service via Whatsapp.

The service using one of these messaging applications has a longer duration and has proven to be very helpful in meeting the needs of taxation in Indonesia. This whatsapp service is also included in the category of live chat features from the DGT.

  1. Operating time

To get real-time answers, you need to pay attention to the service’s operating hours. Although it is predicted to be able to serve 24 hours, it does not provide full service for 24 hours.

Because, the 24-hour tax call center operating hours feature use live tax chat via the website only from 8 a.m. to 4 p.m.

In addition to these hours you can still send questions and complaints, but they will be answered during operating hours. Aside from all this, you will still have an answer to all the questions asked.

  1. Mili tal-Identity

Filling  your  identity is an important aspect when starting a live chat, either through the website or via whatsapp. The reason is that this identity is very important to keep track of the information you may be asking.

On the website, a column for filling in personal data is usually provided. In the meantime , if you use Whatsapp, then you must type your personal data from the format you have been prepared.

  1. Ibda Chat

When there is an officer ready to serve you, they will respond to the personal data message. When this comes, you can immediately raise your complaints and whatever you want  to say.

Advantages of Using the Live Chat Feature

In practice, the  24-hour  tax call center feature  using tax live chat has many advantages and is very useful compared to other types of Tax Kring services.

  1. More Cost-Effectiveness

The tax live chat feature has proven to be more cost-effective compared to tax call center services using a phone line. This is certainly because live chat uses the internet network to access it, while phones require quite expensive credit fees.

  1. Faster

The response of officials when servinglive chat will be faster if you serve complaints through the website normally. Due to its real-time nature, so when there are questions from taxpayers, the officer responds to them immediately.

  1. May be carried out while other activities are carried out

Although contacting the   tax call center through the phone line will get a faster response, you must be in a state of readiness and focus.

Unlike the case with the 24-hour tax call center feature, use tax live chat. In addition to getting a quick response, you can also do other activities. Because the system is only in the form of sending messages.

Features of Legal Live Shade Chat

The tax live chat which is included in the tax Kring service is an official service created by the Directorate-General of Taxation. The legal basis for this feature is The General Tax Directorate Regulation No: PER-02/PJ/2014 and PER-22/PJ/2014. On this basis, the feature of the tax live chat is legal.

The 24-hour tax call center using  tax live chat, is a very useful service and helps many people  take care of all their tax needs.