Here is the latest Bukalapak Call Center to file complaints
For those of you who are experiencing problems or want to know the latest information, then here is the Bukalapak call center via phone and social media that you can contact. This integrated information service center from one of the largest e-commerce applications in Indonesia actively serves consumers for a full 24 hours. So, you don’t have to hesitate to contact Bukalapak customer service center if you experience any problems when shopping.
This is because the Bukalapak team will help deal with obstacles, complaints, criticisms and suggestions from consumers. This is Bukalapak’s commitment to maintaining customer satisfaction related to shopping through electronic media. Thus, the Bukalapak team will quickly respond to all complaints or complaints of consumers.
Importance of Bukalapak Call Center’s Role in the Eyes of Consumers
The call center or integrated information center notified by this company is tasked with responding to, finding solutions and meeting the aspirations of all consumer complaints or complaints. Therefore, call centers play an important role in maintaining consumer confidence in using products of the company.
It’s the same with Bukalapak. One of the largest e-commerce companies in Indonesia, it provides a call center that is active 24 hours in 7 days. There are 3 ways you can use to connect to call center services from Bukalapak. First, you can use the interactive telephone service.
Second, you can send messages via social media or email. And thirdly, you can directly use the Open Help menu available in the application. Here is the Bukalapak call center that you can use when you experience problems or issues when shopping on Bukalapak.
So you can choose the call center service provided by the Bukalapak team. Try to choose Bukalapak call center services according to the type of complaints you feel when shopping.
Types of Bukalapak consumer complaints and need to contact call center
In fact, Bukalapak is one of the market applicators that always responds to all complaints and input from consumers. All Bukalapak consumer complaints were immediately answered correctly. Therefore, these are the types of complaints that need to be resolved by contacting the Bukalapak call center. Among them are the following:
- Orders that don’t arrive
It’s actually quite unsettling if the order package doesn’t arrive. For this reason, consumers need clarity regarding the order package purchased. So here is the Bukalapak call center that you need to contact. In addition to contacting the Bukalapak call center, you also need to contact the delivery party. The goal is for you to get more detailed package information.
- Incompatibility of purchased products
Bukalapa k call centeralso acts as an intermediary between sellers and buyers. Sometimes buyers feel that it is fraud committed by the seller. Then the buyer sends a complaint to the service center. And the call center will forward reports from consumers to the relevant departments for the survey process.
- Obstacles to withdrawing balances
Sometimes sellers or sellers in Bukalapak often have difficulty pulling back the balance of sales results. This can be caused by applications experiencing maintenance or other factors. This is the Bukalapak call center that you need to contact so that the balance of the sales funds can be immediately paid out to the seller’s account.
- Not receiving promotional benefits
If consumers do not receive the benefits of the promotion being held, you can contact the call center. Because there are several factors that lead to consumers not getting the benefits of promotions organized by Bukalapak. For more information, you can ask directly to bukalapak’s customer service centre.
Here is the Bukalapak Call Center via interactive phone and social media which is active 24 hours
To submit complaints, complaints, criticisms and suggestions after shopping at Bukalapak, you can contact the application’s customer service center directly. Bukalapak is very open if there are any consumers who want to submit complaints or suggestions.
No wonder the Bukalapak call center is available in the form of interactive phones to social media. In fact, in the Bukalapak application, there is also a call center service that is ready to help you find solutions to any complaints or problems experienced.
You can choose the types of call centers that have been notified by the Bukalapak team. If the complaint or problem you are experiencing is urgent, this is the Bukalapak call center via interactive phone that needs to be contacted.
You can call (021) 50813333. This interactive phone from Bukalapak stands 24 hours to help consumers who experience problems when shopping at Bukalapak.
And if you experience complaints that are not urgent or want to convey criticism and suggestions, you can contact the customer service center from Bukalapak via social media.
You can send an instant message (DM) via bukalapak’s Twitter account in @BukaBantuan. In addition to sending instant messages (DMs), you can also provide comments that will later be answered by the Bukalapak social media team.
In addition, you can also submit complaints via electronic message or email. And here is the bukalapak call center via email in cs.mitra@bukalapak.com. For the subject of the message, please write the complaint you feel when shopping on Bukalapak. Next, attach evidence in the form of photos, videos or screenshots.
Comparison of call centers provided by Bukalapak
As a type of application for online shopping, Bukalapak has also notified a call center that is ready to serve consumers in 24 hours in 7 days. So you can report problems on weekends and are still served by the help that Bukalapak has provided.
There are several consumers who compare the performance of the Bukalapak call center. On average, consumers consider Bukalapak’s call center service through this interactive phone connection to be more responsive.
This is because the service through this interactive telephone connection is usually for urgent complaints. Thus, the officer will provide solutive measures. Tidak wonder if this is Bukalapak call center that is always busy dealing with complaints from users.
However, you will be charged a call fee for contacting the Bukalapak call center via this interactive telephone. So make sure you have enough credit to contact bukalapak integrated information center.
Some consumers also mentioned that it takes longer to submit complaints via social media such as Twitter and email. This is because call center officers from Bukalapak through social media are also in charge of responding to instant messages (DM) coming in from other consumers.
Thus, the completion process takes longer compared to using an interactive pbx. It’s just that there are no costs that must be incurred to contact the bukalapak call center via this social media. So here is an alternative Bukalapak call center if you cannot contact the officer via an interactive phone line.
Bukalapak is one of the largest market applications in Indonesia. So, it’s not surprising to have plenty of call centers to make it easier for consumers to file complaints or complaints. For this reason, this is the Bukalapak call center that you can contact when you have trouble shopping.